Job Description
Are you a people person looking for an immediate start?
Bright Horizon is currently hiring Entry Level Customer Service Representatives in New York. We offer a comprehensive training program and a supportive environment for career growth. This is a fantastic opportunity for individuals ready to launch a career in client support with no prior experience required.
We are looking for dedicated professionals who are passionate about helping others and resolving issues efficiently. Join a team that values your contribution and offers a clear path for advancement.
Responsibilities
- Manage high-volume customer interactions via phone, email, and live chat with a focus on quality.
- Resolve customer inquiries and complaints with patience, empathy, and professionalism.
- Accurately document all customer interactions and account information in our CRM systems.
- Collaborate with team leads and cross-functional departments to solve complex issues.
- Provide accurate product and service information to ensure high customer satisfaction.
- Maintain a positive, professional demeanor during every customer engagement.
Qualifications
- High school diploma or GED required.
- Strong interpersonal and communication skills.
- Basic computer literacy and typing proficiency (30+ wpm).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace (if applicable).
- Willingness to undergo a background check and drug screening.