Job Description
Join our award-winning call center team in Houston, TX! No experience is necessary – we provide comprehensive paid training to launch your career in customer service. As a Call Center Representative, you'll be the voice of our clients, delivering exceptional support while enjoying competitive pay, benefits, and growth opportunities. Our supportive environment welcomes motivated individuals ready to thrive in a dynamic team setting.
What We Offer:
- Full paid training program (4 weeks)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – training provided
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Houston facility
- Pass background check and drug screening