Job Description
Join our award-winning customer service team at CityConnect Solutions! We're hosting a hiring event for passionate individuals to become Local Customer Service Representatives in vibrant New Orleans. This entry-level role offers comprehensive training, career growth opportunities, and the chance to make a real impact in your community. Perfect for recent graduates or career changers seeking stability and development. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Strong communication skills and active listening abilities
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid Louisiana driver's license (for occasional field visits)
- Pass background check and pre-employment screening