Job Description
Join our award-winning customer service team in New York! We're seeking passionate entry-level professionals to deliver exceptional support to our local clients. This full-time role offers comprehensive training, career growth opportunities, and a collaborative environment. Our hiring event on October 15th features on-the-spot interviews and same-day offers for qualified candidates.
As a cornerstone of our operations, you'll directly impact customer satisfaction and retention while developing transferable skills in communication, conflict resolution, and problem-solving. We provide flexible scheduling, performance bonuses, and advancement pathways into leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and resolution time metrics
- Participate in ongoing product and service training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience (internships welcome)
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Empathetic problem-solving approach
- Reliable internet connection for hybrid work options
- Availability to work evenings/weekends as needed