Job Description
Join our award-winning customer service team in Wichita, KS! We're seeking passionate individuals to deliver exceptional support experiences starting immediately. As a key brand ambassador, you'll resolve inquiries, build relationships, and drive customer satisfaction through empathetic communication. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth matters. No weekends or holidays—work-life balance is prioritized!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism
- Resolve complex issues using CRM tools and product knowledge databases
- Document interactions accurately in Salesforce while maintaining quality standards
- Collaborate with cross-functional teams to escalate unresolved concerns
- Meet/exceed KPIs: First Contact Resolution (FCR), CSAT scores, and AHT targets
- Proactively identify process improvements to enhance customer experience
- Maintain compliance with data security protocols and HIPAA regulations
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM systems (Salesforce) and MS Office Suite
- Ability to navigate multiple systems simultaneously
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; college degree preferred
- Flexibility to work 8am-5pm shifts with occasional overtime
- Passion for continuous learning and self-improvement