Job Description
Launch your career with CustomerFirst Solutions Inc. as an Entry Level Customer Service Representative in vibrant San Antonio, TX! We're seeking passionate individuals with no prior experience – we provide comprehensive paid training to ensure your success. Join our award-winning team dedicated to delivering exceptional customer experiences while enjoying competitive pay and growth opportunities. This is your chance to build a stable career in customer service with a company that invests in its people.
Why Join Us?
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, resolution rate)
- Collaborate with team members to resolve complex cases
- Stay updated on product knowledge and policies
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- No experience required – training provided
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable internet for remote work options