Job Description
Launch your career in customer service with our comprehensive paid training program! No experience necessary—just bring your positive attitude and eagerness to learn. CustomerFirst Solutions is seeking motivated individuals to join our dynamic team in Phoenix, AZ. Enjoy a structured onboarding experience, competitive pay, and clear growth opportunities into senior roles or specialized departments.
We offer:
- 4-week paid training program covering communication, conflict resolution, and CRM tools
- Health benefits after 60 days
- Tuition reimbursement for professional certifications
- Flexible scheduling options
- Performance-based quarterly bonuses
Join 200+ team members who’ve advanced their careers through our development track. Apply today and transform your potential into a rewarding career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics (15+ interactions/hour)
- Proactively identify upsell opportunities for service enhancements
- Participate in weekly coaching sessions for skill development
- Adhere to PCI compliance standards for sensitive data handling
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Flexible schedule availability (including evenings/weekends)
- Passion for helping others and problem-solving
- Basic understanding of customer service principles
- Valid US work authorization