Job Description
Launch your career with CustomerFirst Solutions! We're seeking motivated individuals for our paid training program to become Customer Service Representatives. No experience required – we'll equip you with the skills to thrive in a dynamic support environment. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways. Join our award-winning team and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns using problem-solving frameworks
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet performance metrics (e.g., call resolution time, CSAT scores)
- Continuously expand product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency (MS Office, CRM systems)
- Strong problem-solving and critical thinking abilities
- Positive attitude and willingness to learn
- Experience with Zendesk or Salesforce preferred but not required
- Customer service experience a plus