Job Description
Join our award-winning remote team as an Entry Level Customer Service Representative! We're seeking motivated individuals in Baltimore, MD and Ohio to deliver exceptional customer experiences from home. No experience required – we provide comprehensive training and career growth opportunities. Enjoy flexible scheduling, competitive benefits, and a supportive virtual environment. Make an impact while building your professional future with a leader in customer service solutions.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for diverse client portfolio
- Resolve customer inquiries with empathy and efficiency using CRM tools
- Document interactions and maintain accurate case records in Salesforce
- Meet/exceed performance metrics (CSAT, AHT, FCR) through continuous improvement
- Collaborate with cross-functional teams to escalate complex issues
- Participate in ongoing product knowledge and soft skills training
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 25 WPM typing speed with 95% accuracy
- Strong verbal/written communication skills
- Reliable high-speed internet and quiet home office setup
- Must reside in Baltimore, MD or Ohio region
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset