Job Description
Join ConnectCare Solutions as an Entry-Level Customer Service Representative and launch your remote career in Nashville! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of working from home. Our comprehensive training program ensures you develop valuable skills in communication, problem-solving, and CRM systems. Enjoy competitive compensation, full benefits, and career growth opportunities in a supportive virtual environment. Apply today to become part of our mission to transform customer experiences!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using Salesforce and Zendesk platforms
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
- Maintain accurate customer records in CRM systems
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication abilities
- Ability to work independently in remote setting
- Basic knowledge of CRM software (Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office
- Must be authorized to work in the US