Job Description
Join our award-winning remote team as an Entry-Level Customer Service Representative! We're seeking motivated individuals in San Antonio to deliver exceptional support experiences from the comfort of your home. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy flexible scheduling, competitive benefits, and a supportive virtual work environment.
Why Join Us?
- 100% remote work opportunity
- Comprehensive paid training program
- Health insurance, 401K match, and paid time off
- Career advancement pathways
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems
- Escalate complex issues to senior team members
- Maintain product knowledge through continuous training
- Meet daily performance metrics (quality/speed)
- Collaborate with cross-functional teams
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficient in Microsoft Office and web browsers
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Previous customer service experience preferred
- Type 25+ WPM with accuracy
- Flexible availability including weekends