Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in sunny Tampa! We're seeking passionate individuals ready to launch their careers in customer service with no experience required. Enjoy comprehensive paid training, competitive benefits, and immediate start opportunities. Work in a dynamic environment where your voice matters and growth is accelerated. Perfect for recent graduates or career changers!
What We Offer:
- Comprehensive 2-week paid training program
- Health, dental, and vision insurance (Day 1 eligibility)
- Performance-based quarterly bonuses
- Tuition reimbursement for professional development
- Modern downtown Tampa office with flexible scheduling
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, product questions, and service issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekly coaching and skill-building sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - training provided!
- Exceptional verbal communication skills
- Basic computer proficiency (Windows, MS Office)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and critical thinking
- Positive attitude and adaptability
- Must be authorized to work in the US