Job Description
Join Coastal Connect Solutions' exclusive hiring event for motivated entry-level Customer Service Representatives in Virginia Beach! Launch your career in a supportive environment where your people skills shine. We're seeking empathetic communicators to deliver exceptional client experiences while enjoying competitive pay, comprehensive benefits, and clear growth paths.
What We Offer:
- Full-time schedule with day/night shift options
- 401(k) with company match
- Paid training and certification programs
- Health/dental/vision insurance
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve service issues using CRM systems and escalation protocols
- Process orders and account modifications accurately
- Document interactions in Salesforce with precision
- Meet/exceed quality and productivity metrics
- Collaborate with support teams on complex cases
- Participate in monthly improvement workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong typing (35+ WPM) and computer literacy
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems
- Patience and empathy in high-pressure situations
- Available to work evenings/weekends as needed