Job Description
Launch your customer service career at our exclusive Wichita hiring event! Premier Support Solutions is seeking passionate Entry-Level Customer Service Representatives to join our award-winning team. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Join us in delivering exceptional service to Fortune 500 clients while building lasting professional relationships.
Event Details: October 28, 2023 | 9:00 AM - 4:00 PM | 456 Innovation Plaza, Wichita, KS. Walk-ins welcome, but pre-registration guarantees priority consideration.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product inquiries and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge and soft skills training
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Strong verbal/written communication skills with professional phone etiquette
- Basic computer proficiency and ability to navigate multiple systems
- Problem-solving aptitude with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with dedication to customer-centric values
- Must pass background check and pre-employment assessment