Job Description
Join Florida Connect Solutions and launch your career in customer service! We're seeking passionate individuals for our Tampa-based call center – no experience required. Our comprehensive training program equips you with everything needed to succeed, while offering competitive pay and growth opportunities. Enjoy a supportive team environment, flexible scheduling options, and benefits including health insurance and retirement plans. Transform your natural communication skills into a rewarding career with industry-leading technology and advancement paths.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution times
- Collaborate with team members to improve customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – training provided
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening