Job Description
Join CityConnect Solutions as an Entry Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver outstanding support to our local Fort Worth community. No experience required – we provide comprehensive training and immediate start opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Your role will be the cornerstone of our customer satisfaction journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics for quality and speed
- Participate in continuous improvement initiatives
- Represent the company with professionalism and positivity
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with Windows OS
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Fort Worth office
- Must pass background check and drug screening
- Availability for flexible shifts including weekends