Job Description
Join our dynamic team as an Entry Level Customer Service Representative and kickstart your career in tech! We're seeking passionate individuals to deliver exceptional support to clients across San Jose and beyond. Enjoy the flexibility of remote work while growing your skills in a collaborative environment. No prior experience required – we provide comprehensive training and career advancement opportunities. Be part of a company that values innovation, diversity, and employee growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, product questions, and billing concerns efficiently
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores and response time targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and active listening skills
- Basic computer proficiency and ability to learn new software
- Strong problem-solving abilities and patience
- Ability to work independently in a remote setting
- Customer service experience or technical background a plus
- Reliable high-speed internet connection