Job Description
Join ConnectServe Solutions at our exclusive Chicago hiring event for entry-level Customer Service Representatives! We're seeking enthusiastic individuals to deliver exceptional support to our diverse clientele. This full-time position offers comprehensive training, career growth opportunities, and a collaborative team environment. No prior experience required – we provide all the tools you need to succeed!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Health, dental, and vision benefits
- 401(k) with company matching
- Free downtown parking and transit stipend
- Quarterly team-building events
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing product and process training
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Exceptional verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficient in Microsoft Office and web applications
- Ability to work flexible shifts including weekends
- Passion for helping others and positive attitude
- Basic typing skills (35+ WPM preferred)
- Must pass background check and drug screen