Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Washington, NC! We offer comprehensive paid training and career advancement opportunities. As a vital member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our mission of exceptional service. No prior experience required—just a passion for helping others and a commitment to excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient in Microsoft Office and basic computer navigation
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Willingness to work flexible hours including weekends