Job Description
Join our award-winning customer service team and launch your career with Nexus Solutions Inc.! We're seeking passionate Entry Level Customer Service Representatives to deliver exceptional experiences for our New York-based clients. This immediate-start role offers comprehensive training, growth opportunities, and a collaborative environment where your voice matters. If you're a people person ready to make a difference, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using company protocols and CRM systems
- Document interactions accurately in Salesforce and maintain updated customer profiles
- Collaborate with support teams to ensure seamless issue resolution
- Meet performance targets including CSAT scores and response time metrics
- Identify process improvements and suggest innovative solutions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or related experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environments
- Positive attitude with resilience during challenging interactions
- Authorization to work in the United States required