Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in customer excellence! We're seeking enthusiastic individuals with a passion for helping others to deliver exceptional support experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, benefits, and immediate start opportunity in Sacramento's thriving tech hub. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution rates
- Continuously improve product knowledge through training modules
- Provide feedback to enhance customer service processes
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Strong verbal/written communication skills
- Basic computer proficiency with ability to learn new systems
- Patience and problem-solving aptitude
- Ability to work flexible shifts including weekends
- Customer service mindset with a can-do attitude
- Passing background check and drug screen required