Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative! We're seeking empathetic communicators to deliver exceptional remote support across New York and Pennsylvania. Enjoy flexible hours, comprehensive training, and career growth opportunities in a dynamic virtual environment. No prior experience required – we'll equip you with all the tools needed to succeed.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- 100% remote work setup provided
- Paid training and professional development
- Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics (response time, resolution rate)
- Continuously improve knowledge of products and services
- Contribute to team feedback initiatives for service enhancement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in typing (40+ WPM) and basic computer applications
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Positive attitude and passion for helping others