Job Description
Join our dynamic team at Coastal Connect Solutions! We're seeking passionate Entry-Level Customer Service Representatives to deliver exceptional experiences across Virginia Beach and North Carolina. No prior experience required—comprehensive training provided. Enjoy competitive benefits, career growth opportunities, and a supportive team environment. Open House Hiring Event: October 20, 2023 at our Virginia Beach headquarters.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries and escalate complex issues to specialists
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer-focused mindset with patience and empathy
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends
- Must attend on-site hiring event (October 20, 2023)