Job Description
Join our dynamic team as an Entry Level Customer Service Representative in Fort Worth! We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, immediate start, and opportunities for growth within a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently using our CRM system
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service quality
- Meet daily performance metrics including call handling time and resolution rates
- Identify upsell opportunities for relevant products/services
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including weekends
- Must pass background check and drug screening