Job Description
Join Urban Support Solutions as an Entry-Level Customer Service Representative and launch your career in Chicago's thriving service industry! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This immediate-start role offers comprehensive training, career advancement opportunities, and a collaborative team environment. Perfect for recent graduates or career changers looking to make an impact without prior experience. Enjoy competitive pay, flexible scheduling, and a downtown location with excellent transit access.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics including CSAT scores
- Participate in ongoing training programs
- Identify process improvement opportunities
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality
- Flexibility to work various shifts
- US work authorization and local residency