Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals in Sacramento, CA with no prior experience to deliver exceptional service while growing professionally. Enjoy competitive pay, flexible scheduling, and advancement opportunities in a supportive environment.
What We Offer:
- 2 weeks of paid hands-on training
- Health benefits after 90 days
- Performance-based bonuses
- Free parking and transit reimbursement
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Positive attitude with problem-solving mindset
- Pass background/drug screening
- Reliable transportation to downtown Sacramento