Job Description
Launch your career in customer service with our award-winning team! Nexus Solutions is seeking motivated Entry-Level Customer Service Representatives to join our Las Vegas office. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority. If you're a people person with excellent communication skills and a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn