Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals in Portland to join our award-winning call center team. No prior experience is required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and a supportive team environment while making a real difference in customers' lives.
As a Customer Service Representative, you'll be the voice of our clients, handling inquiries with professionalism and empathy. Our modern downtown office offers a collaborative atmosphere with growth opportunities into leadership roles. Benefits include health insurance, paid time off, and performance bonuses. Ready to start your journey? Apply today!
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to compliance standards and confidentiality protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- No experience necessary – paid training provided
- Clear communication skills with professional phone demeanor
- Basic computer proficiency and typing ability
- Strong problem-solving and multitasking capabilities
- Positive attitude with customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening