Job Description
Join GlobalConnect Solutions as an Entry-Level Customer Service Representative and launch your career in a dynamic, remote-friendly environment! We're seeking passionate individuals to deliver exceptional support to our diverse clientele while growing professionally with our team. Enjoy competitive pay, comprehensive training, and a flexible remote work setup based in San Jose. Be part of a company that values innovation, customer obsession, and your career development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet key performance metrics including call quality, resolution time, and CSAT scores
- Contribute to process improvement initiatives and share customer feedback insights
Qualifications
- High school diploma or equivalent; college coursework a plus
- 0-2 years of customer service or call center experience
- Strong communication skills with clear, professional verbal and written abilities
- Proficient in Microsoft Office and comfortable learning new software tools
- Ability to work independently in a remote setting with reliable internet
- Problem-solving mindset with attention to detail and organizational skills
- Authorization to work in the United States