Job Description
Join our dynamic team at Nexus Solutions Group as an Entry Level Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to our diverse client base across Philadelphia and New York. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive compensation, flexible scheduling, and opportunities for rapid career growth in a supportive environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
- Support special projects as assigned by the team lead
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Valid work authorization for US employment
- Willingness to work flexible hours including weekends