Job Description
Join a Dynamic Team in Long Beach, CA!
Pacific Coast Support Solutions is currently seeking a highly motivated Customer Service Representative to join our growing team. We are an industry leader dedicated to providing exceptional service to our clients, and we are looking for individuals who are ready to start immediately and grow with us.
In this role, you will be the face of our company, ensuring our customers receive the support they need. We offer a competitive hourly wage, comprehensive benefits, and a culture that values your contributions.
Responsibilities
- Handle Inbound/Outbound Calls: Professionally respond to customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Resolve Customer Issues: Diagnose and troubleshoot problems efficiently to maintain high customer satisfaction scores.
- Manage Accounts: Update and maintain accurate customer records and account information within our internal systems.
- Process Transactions: Accurately process returns, exchanges, and service requests in accordance with company policy.
- Provide Product Information: Educate customers on our products and services, highlighting features and benefits relevant to their needs.
- Escalation Management: Recognize complex issues that require further assistance and escalate them to the appropriate department promptly.
Qualifications
- Experience: Previous experience in customer service, call centers, or retail is preferred but not mandatory.
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Proficiency: Strong typing skills and proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk).
- Education: High school diploma or GED required.
- Availability: Must be available to work full-time hours, including some weekends and holidays.
- Problem Solving: Ability to think critically and solve problems under pressure.