Job Description
Join ConnectCare Solutions as an Entry-Level Customer Service Representative and kickstart your career in a dynamic, growth-oriented environment! We're seeking passionate individuals to deliver exceptional service to our Fort Worth community. No experience required—comprehensive training provided. Enjoy competitive pay, health benefits, and opportunities for advancement. Ready to make an immediate impact? Apply today!
Responsibilities
- Handle inbound/outbound customer calls and resolve inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Customer-focused mindset with patience and empathy
- Ability to work flexible hours including weekends
- Reliable transportation to Fort Worth office
- Must pass background check and drug screening