Job Description
Join Coastal Solutions Group as an Entry-Level Customer Service Representative and launch your career in one of Virginia's most vibrant coastal cities! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. No prior experience required—just a positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and opportunities for growth in a supportive team environment. Apply today and become part of our award-winning customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to address complex customer needs
- Meet or exceed performance metrics including call quality and resolution times
- Actively participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening
- Valid driver's license preferred