Job Description
Join our award-winning call center team in Columbus, Ohio! We're seeking motivated individuals with no prior experience to provide exceptional customer service. Enjoy competitive pay, comprehensive training, and a supportive team environment. Apply today for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using knowledge bases and troubleshooting guides
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Ability to type 25+ words per minute
- Basic computer proficiency (Windows, web browsers)
- Positive attitude and customer-focused mindset
- Reliable transportation to our Columbus facility
- Flexible availability including evenings/weekends