Job Description
Join our award-winning customer service team in Houston, TX! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. This entry-level role offers comprehensive training, career growth opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to build skills in communication, problem-solving, and tech tools. On-the-spot interviews available at our upcoming hiring event!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve technical issues and process orders using CRM software
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Basic knowledge of helpdesk systems (training provided)
- Flexible availability including evenings/weekends
- Valid Texas driver's license (if field support required)