Job Description
Join our dynamic team at Global Solutions Inc. during our exclusive hiring event for entry-level Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This full-time role offers competitive compensation, comprehensive benefits, and clear growth pathways. No prior experience required – we provide full training to set you up for success!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Meet performance metrics for response time and resolution
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency with typing ability
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with empathy and patience
- Reliable transportation to our Atlanta facility