Job Description
Are you looking for a rewarding career that offers exceptional work-life balance? Apex Tech Solutions is seeking a dedicated Weekend Customer Success Specialist to join our growing team in Raleigh, NC.
Enjoy your weekdays off while earning a competitive salary and premium weekend differential. We value our employees and provide a collaborative environment where your skills are recognized and nurtured.
Responsibilities
- Provide top-tier technical support and troubleshooting for B2B clients via phone and email.
- Manage customer accounts and ensure satisfaction during weekend operations.
- Document technical issues and resolutions in our CRM system.
- Collaborate with the week-day support team to resolve complex escalations.
- Conduct routine system checks and maintenance procedures.
- Assist in onboarding new weekend staff members.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer support or technical help desk roles.
- Strong troubleshooting skills with a basic understanding of networking and software applications.
- Excellent written and verbal communication skills.
- Ability to work flexible weekend shifts (Saturday & Sunday).
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).