Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking passionate Entry Level Customer Service Representatives to deliver exceptional experiences for clients in Philadelphia, PA and New York, NY. This is your chance to launch a rewarding career in customer service with immediate start opportunities and comprehensive training.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Full benefits package (health, dental, vision)
- Clear career advancement path
- Flexible hybrid work options
- Industry-leading training program
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Document interactions in CRM systems accurately
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR)
- Identify opportunities to improve customer journeys
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Ability to type 35+ WPM
- Proficient with Microsoft Office Suite
- Problem-solving mindset with attention to detail
- Available for flexible shifts (including weekends)
- Authorization to work in the US required