Job Description
Join our award-winning customer service team in Charlotte! We're hosting a exclusive hiring event for passionate individuals ready to launch their career in customer support. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits package, and a supportive work environment. Perfect for recent graduates or career changers!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Process orders and troubleshoot technical issues
- Meet performance metrics for response time and resolution
- Identify upsell opportunities during interactions
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Empathy and patience with diverse customers
- Willingness to work flexible hours
- Positive attitude and team player mentality
- No prior experience required