Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Wichita! We're seeking passionate individuals to deliver exceptional support to our growing customer base. This role offers comprehensive training, career advancement opportunities, and a supportive work environment. Hiring Event in Virginia – attend to interview directly with hiring managers!
Why Choose Us?
- Competitive salary + performance bonuses
- Full benefits package (health/dental/vision)
- Tuition reimbursement program
- Clear career path to senior roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must attend Virginia hiring event for consideration