Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown office, comprehensive training, and career growth opportunities. Perfect for recent graduates or career changers looking to build a rewarding career in customer experience.
Why Choose Us?
- Industry-leading training program
- Health/dental/vision benefits
- Tuition reimbursement
- Clear advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through continuous learning
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in team improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Empathy and patience with diverse customers
- Available for flexible shifts (including weekends)
- Passion for helping others