Job Description
Join our dynamic team at Pacific Solutions Group for an exciting entry-level Customer Service Representative position! We're hosting a hiring event for motivated individuals passionate about delivering exceptional customer experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
What We Offer:
- Competitive hourly wage ($18-$22) plus performance bonuses
- Full benefits package including medical, dental, and 401(k)
- Paid training and ongoing career development
- Modern, collaborative workspace in downtown LA
- Flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using our CRM system
- Process orders, returns, and account updates accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Meet performance metrics for customer satisfaction and response times
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with MS Office applications
- Ability to thrive in a fast-paced environment
- Customer service mindset with empathy and patience
- Must be available for weekday/evening shifts