Job Description
Join our exclusive hiring event for entry-level Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support experiences across multiple industries. No prior experience required – we provide comprehensive training and career growth opportunities. Perfect for recent graduates, career changers, and those seeking a fresh start in customer service.
Event Details: October 15-17, 2023 | 9 AM - 5 PM EST | Detroit Renaissance Center
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Availability for flexible shifts including evenings/weekends
- Positive attitude and adaptability in fast-paced environments
- U.S. work authorization required