Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in New Orleans! We're seeking passionate individuals to deliver exceptional support to local clients while launching their careers in a thriving tech hub. This hybrid role offers comprehensive training, growth opportunities, and a collaborative environment where your voice matters. Be part of a company that values community engagement and professional development from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to improving customer experience through feedback and process optimization
- Participate in weekly training sessions to enhance product knowledge
- Support local community outreach initiatives organized by the company
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and active listening skills
- Ability to work flexible hours including evenings/weekends
- Valid Louisiana driver's license (for occasional off-site events)
- Basic knowledge of Louisiana consumer protection laws