Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated Entry Level Customer Service Representatives to join our award-winning team in Virginia Beach. This is your chance to develop professional skills while delivering exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth.
As a key member of our customer experience team, you'll be the voice of our brand, handling inquiries with professionalism and empathy. We value fresh perspectives and offer clear pathways for advancement into senior roles. If you're passionate about helping others and eager to build a foundation in customer service, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with speed and accuracy
- Resolve product/service issues using established protocols and resources
- Document interactions and maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including response times and satisfaction scores
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or related experience (internships welcome)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and active listening aptitude
- Proficient with Microsoft Office Suite and CRM software
- Ability to navigate multiple systems simultaneously
- Positive attitude with resilience in high-volume environments
- Valid authorization to work in the United States