Job Description
Join ClientFirst Solutions as an immediate-start Customer Service Representative in Arlington, VA! We're seeking energetic professionals to deliver exceptional customer experiences while working in our modern downtown headquarters. This full-time role offers competitive compensation, comprehensive benefits, and rapid career growth opportunities. Perfect for those ready to make an immediate impact in a dynamic, supportive environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve customer complaints with empathy and efficiency
- Process orders, returns, and account modifications
- Update and maintain accurate customer records in CRM system
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics including CSAT scores
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays
- Must pass background check and drug screening