Job Description
Join our award-winning team as an Entry Level Customer Service Representative at Global Solutions Inc.! We're hosting an exclusive hiring event in Charlotte, PA for motivated individuals ready to launch their career in customer support. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment. Apply today and become part of our mission to deliver exceptional service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using internal knowledge bases and escalation protocols
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet performance metrics including call handling time and customer satisfaction scores
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable internet access for remote work components
- Availability to work flexible shifts including evenings/weekends
- Must attend our in-person hiring event in Charlotte, PA