Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Louisville, KY! We're seeking enthusiastic individuals with a passion for helping others to deliver exceptional support experiences. This immediate-start opportunity offers comprehensive training and a clear path for career growth within our award-winning organization. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using established protocols and CRM tools
- Document interactions accurately in customer relationship management systems
- Collaborate with cross-functional teams to address complex service issues
- Meet/exceed performance metrics for call volume, resolution time, and customer satisfaction
- Identify opportunities to improve service processes and customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal/written communication and active listening skills
- Proficiency with Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening