Job Description
Join Boston Connect Solutions as an Entry-Level Customer Service Representative and launch your career in a dynamic, supportive environment! We offer comprehensive paid training designed to equip you with the skills needed to succeed in our fast-paced call center. Enjoy competitive compensation, flexible scheduling options, and opportunities for advancement within our growing team. Perfect for recent graduates or career changers looking to enter the customer service field with no prior experience required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics
- Collaborate with team members to enhance service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Comfortable working in a team environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- No prior experience necessary – paid training provided!