Job Description
Join our award-winning customer service team in the heart of Washington DC! We're seeking passionate individuals to deliver exceptional support experiences across multiple industries. As an entry-level Customer Service Representative, you'll be the voice of our brand, transforming inquiries into opportunities for growth. Our comprehensive training program ensures your success from day one, with clear pathways for advancement into leadership roles. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that celebrates innovation and excellence.
Why Join Us? • Industry-leading onboarding • Career development opportunities • Health/dental/vision benefits • 401(k) matching • Remote work options after training
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (e.g., 25+ calls/day, 90% CSAT)
- Identify upsell opportunities during service interactions
- Participate in weekly coaching sessions for skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite
- Ability to work rotating weekends/holidays
- Clear criminal background check
- Valid US work authorization
- Fluent English with strong verbal/written skills